Subject: Refund approval.
From: Ezzaldeen Mahyoub <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 2 Sep 2020 02:52:54 -0700 (MST)

Hi Team, 
Problem Statement: Refund approval. 
Order Date: 22-Apr-2020 
Order ID: 6485146750 
Tracking ID: ​ S001084677060 / S001061898953 
Total Price: SAR79.00 
Issue Description : The order was placed on 22-Apr-2020 , 2020 and delivered to customer on 12/05/20 . But customer claiming that he has not received the item ( 128018488 - - Giraffe Swing (SAR179.00) ) as per hybris the all item has been shipped and delivered from our side. 
Case history : Customer reach out to us on 17 May 2020 , that there is one item is missed from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund. 
Customer's history : Customer is with us since March 2019 and has 2 completed orders. 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Ezzaldeen