Subject: Refund approval
From: Ezzaldeen Mahyoub <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 2 Sep 2020 02:40:29 -0700 (MST)

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 1104044 
Order Date: 04-May-2020 
Order ID: 6488640574 
Tracking ID: 45948141772 
Total Price: SAR238.01 
Issue Description : The order was placed on 04-May-2020 and shipped with aramex on 
May 6, 2020 . But as per hybris the order has not been delivered from our side. 
Case history : Customer reach out to us on 13 May 2020 , that his order is not delivered. we have put it in the manual refund sheet but we did not get any update. and customer is chasing us for refund. 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Ezzaldeen