Subject: RE: Callback Request // [email-masked] // 1441384
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 2 Sep 2020 08:45:57 +0000

Hi Seeta,

Contacted the customer and sent email to Finance team to update about the refund status. The agent could have checked with the customer’s email to avoid the escalation.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, September 2, 2020 11:39 AM
To: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nitesh Singh <[email-masked]>
Subject: RE: Callback Request // [email-masked] // 1441384

@Akshay Berry<mailto:[email-masked]>

Please do the needful

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 2, 2020 11:35 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Callback Request // [email-masked]<mailto:[email-masked]> // 1441384

External email sender, please take precaution.
Hi Team,

Can you please do the needful.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 2, 2020 11:26:22 AM
Subject: Callback Request // [email-masked]<mailto:[email-masked]> // 1441384

Hi Team,

With reference to email:[email-masked], customer complaining that amount has been deducted, but order not placed.

As per the records, we cannot find any order. We have asked customer to provide more details, however she asked for a callback from us.

Kindly arrange a callback on: 98708340 (Kuwait).

Thanks,
Nitesh

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com