Subject: RE: Refund approval for returned items/ 6472792291
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, asjad hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 2 Sep 2020 07:52:16 +0000

Hi @Seeta Seeta<mailto:[email-masked]>

7 items returned and received.

Please check and raise a JIRA ticket.

From: Seeta Seeta <[email-masked]>
Sent: Monday, August 31, 2020 5:28 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; asjad hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Refund approval for returned items/ 6472792291

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 31, 2020 4:02:33 PM
Subject: Refund approval for returned items/ 6472792291

Hi team,

Problem Statement : Refund approval for returned items.

Hi with reference to order number: 6472792291
Ticket number: 1365366
Order date: Mar 25, 2020
Total cost of the order: SAR788.94
The cost of the returned items: SAR 374.94
Concep: Max
Cancelled RMA: 23486049
RMA created for refund: 24121278

Issue Description : The customer is claiming that he has returned 8 items but while tracking we find that the return tracking id is invalid.
Case history : The customer reached out to us three months ago and since then the issue was added to the manual refund sheet but no action has been taken.
Customer's history : the customer is with us since Mar 25, 2020 and this is his first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Asjad.

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