Subject: RE: Refund Not Processed
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Ksaconloc Returns <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Sree Adhikessavan <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 2 Sep 2020 07:50:05 +0000

@Seeta Seeta<mailto:[email-masked]>

Raise a JIRA ticket to get the refund processed.

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, September 1, 2020 12:28 PM
To: Ksaconloc Returns <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Not Processed

External email sender, please take precaution.
Hi Team,

With reference to order number 6213976698, the customer raised a return request for 161517429 - - L'Homme Bomber Jacket with Long Sleeves and Pocket Detail, under tracking number 46070725934 and as per the tracking number the items has been delivered to our warehouse. However, the refund has not processed yet for the same.

We request you to check this concern and process the refund for RMA 04072248.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 28, 2020 4:51:30 AM
Subject: Refund Not Processed

Dear Team,

Kindly request for the approval for the refund, as the refund is pending since Aug 15.
#1397888
Problem Statement: Refund Not Processed
Order Date : Aug 5, 2020
Order ID: 6213976698
Return Tracking ID: 46069363745
RMA: 24027248
Assistance Required: Approval for the refund

Issue Description: The returned items were collected and returned back to WH on Aug 15 . . Escalated to WH CONLOC RETURN but no response. The customer is with us since 6/17/20 and has completed 4th transactions with us.

Kindly assist.

Regards,
Abdulqader

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