Subject: Re: On Validation Cancelled / Refund approval Order ID: 8394891994
From: Shakeeb Arsalan <[email-masked]>
To: Rashid Kaskar <[email-masked]>, lessin kumar <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Harish thakor <[email-masked]>, anju john <[email-masked]>
Date: Wed, 2 Sep 2020 00:42:16 -0700 (MST)

Hi Team,, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Seeta Seeta" <[email-masked]> 
To: "Malik Ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ebrahim" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 21 August, 2020 17:24:05 
Subject: Re: On Validation Cancelled / Refund approval Order ID: 8394891994 

Hi Malik, 

With reference to the order number 8394891994, the order is marked as on validation cancelled and there is no payment details in hybris. However, the customer shared the bank statement with us stating the amount is already deducted from his account. 

So we request you to look into this concern and assist us with the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, August 20, 2020 4:12:06 PM 
Subject: On Validation Cancelled / Refund approval Order ID: 8394891994 

Hi Team, 

Problem Statement : On Validation Cancelled / Refund approval. 

Order Date : Jul 30, 2020 
Order ID: 8394891994 
Total Price : 22.28 

Issue Description : The Customer placed the order on Jul 30, 2020, and it is pending since then, The order was marked as on validation cancelled, but hybris status showing that it is on validation as customer shared with us proof of payment and the customer is chasing us for his money. 

Customer's history : the customer is with us since 7/30/2020 and this is his 3rd order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

As he has shared with us his bank details in attached photo. 

Regards 
Ebrahim Hageb