Subject: Re: C&C Email
From: Seeta Seeta <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Wed, 2 Sep 2020 00:33:11 -0700 (MST)

Hi Akshay, 

Thank you for your update, and the same information have shared with all agents. 

Thanks & Regards, 
Seeta Kunwar 

From: "Akshay Berry" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Wednesday, September 2, 2020 11:54:26 AM 
Subject: FW: C&C Email 

Hi Guys, 

Please see the email communication has been updated to 14 days instead of 7. Kindly cascade to the team. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Mustehsan Siddiqui <[email-masked]> 
Sent: Wednesday, September 2, 2020 9:55 AM 
To: Sankar T <[email-masked]>; Hitesh Gupta <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Alex Coombs <[email-masked]>; Divek Karagwal <[email-masked]>; Suhas Bennikal <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Re: C&C Email 

Thanks Sankar. 

[ mailto:[email-masked] | @Akshay Berry ] – Please inform the vendors. 

Regards, 

Mustehsan Siddiqui 

From: Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 2 September 2020 at 6:14 AM 
To: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >, Hitesh Gupta < [ mailto:[email-masked] | [email-masked] ] >, Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Alex Coombs < [ mailto:[email-masked] | [email-masked] ] >, Divek Karagwal < [ mailto:[email-masked] | [email-masked] ] >, Suhas Bennikal < [ mailto:[email-masked] | [email-masked] ] >, Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >, Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >, Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: C&C Email 

External email sender, please take precaution. 

Hi Mustehsan, Hitesh, 

I have updated the email comms to 14 days from 7 days. 

Thanks, 

Sankar. 

From: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 1 September 2020 at 4:45 PM 
To: Sankar T < [ mailto:[email-masked] | [email-masked] ] >, Hitesh Gupta < [ mailto:[email-masked] | [email-masked] ] >, Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Alex Coombs < [ mailto:[email-masked] | [email-masked] ] >, Divek Karagwal < [ mailto:[email-masked] | [email-masked] ] >, Suhas Bennikal < [ mailto:[email-masked] | [email-masked] ] >, Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >, Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >, Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: C&C Email 

Hi [ mailto:[email-masked] | 
@Sankar T ] , 

It was always supposed to be 14 days, from the time customer receives a message to pick up the order. Not sure when or how did this changed. 

[ mailto:[email-masked] | @Hitesh Gupta ] – We have received complaints only from UAE, rest all territories, the email comms are still going out with 14 days threshold. 

Regards, 

Mustehsan Siddiqui 

From: Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 1 September 2020 at 3:11 PM 
To: Hitesh Gupta < [ mailto:[email-masked] | [email-masked] ] >, Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >, Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Alex Coombs < [ mailto:[email-masked] | [email-masked] ] >, Divek Karagwal < [ mailto:[email-masked] | [email-masked] ] >, Suhas Bennikal < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: C&C Email 

External email sender, please take precaution. 

Hi Hitesh, 

Just to reconfirm, do we need to update the grace period from 7 days to 14 days ? 

Thanks, 

Sankar, 

From: Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 1 September 2020 at 4:37 PM 
To: Hitesh Gupta < [ mailto:[email-masked] | [email-masked] ] >, Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >, Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Alex Coombs < [ mailto:[email-masked] | [email-masked] ] >, Divek Karagwal < [ mailto:[email-masked] | [email-masked] ] >, Suhas Bennikal < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: C&C Email 

Hi Hitesh, 

We will check this request and update on this thread once done. 

Thanks, 

Sankar. 

From: Hitesh Gupta < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 1 September 2020 at 4:35 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >, Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >, Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Alex Coombs < [ mailto:[email-masked] | [email-masked] ] >, Divek Karagwal < [ mailto:[email-masked] | [email-masked] ] >, Suhas Bennikal < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: C&C Email 

+Suhas and Sankar from support 

[ mailto:[email-masked] | @Sankar T ] : can you or someone on the team help in executing this. 

[ mailto:[email-masked] | @Mustehsan Siddiqui ] : this has to be done for UAE only or other territories as well. The ticket only says UAE? 

Best 

Hitesh 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 1 September 2020 at 2:30 PM 
To: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Alex Coombs < [ mailto:[email-masked] | [email-masked] ] >, Hitesh Gupta < [ mailto:[email-masked] | [email-masked] ] >, Divek Karagwal < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C Email 

Hi Mustehsan, 

Issue raised. 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-114206&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C02043994cd284e25c1e208d84f04c6ff%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637346229220518295&sdata=rc1%2B4y%2Byd7mZ6gc3r9rgDqE%2BJtYCnsfLvUZ007Wgq3o%3D&reserved=0 | https://landmark.atlassian.net/browse/REL-114206 ] 

Regards 

Imran 

From: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 1, 2020 2:22 PM 
To: Hitesh Gupta < [ mailto:[email-masked] | [email-masked] ] >; Divek Karagwal < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Alex Coombs < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: C&C Email 

Hi Hitesh/Divek, 

Any update on the issue? 

[ mailto:[email-masked] | @Mohd Imran ] – Can you raise a JIRA as well with the screenshot attached. 

Regards, 

Mustehsan Siddiqui 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 31 August 2020 at 4:45 PM 
To: Hitesh Gupta < [ mailto:[email-masked] | [email-masked] ] >, Alex Coombs < [ mailto:[email-masked] | [email-masked] ] >, Divek Karagwal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: C&C Email 

Hi All, 

C&C time frame has been updated in the help centre however the email communication is still showing within 7 days to collect the order. 

Kindly help in getting this email comms corrected. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com