Subject: Re: Payment Issue "KNET"
From: Shakeeb Arsalan <[email-masked]>
To: Rashid Kaskar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Harish thakor <[email-masked]>, anju john <[email-masked]>
Date: Wed, 2 Sep 2020 00:26:52 -0700 (MST)

Hi Rashid, 

The amount should be refunded is KD 70.600 

Regards 

From: "Rashid Kaskar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Abhishek Sisodia" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Harish thakor" <[email-masked]>, "anju john" <[email-masked]> 
Sent: Sunday, 30 August, 2020 19:39:35 
Subject: RE: Payment Issue "KNET" 

Hi, 

Kindly confirm the amount for refund, KD 70.100 or KD 70.600 

Please check if we need to refund the below 

	

lect 	

Action 	

[ https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=2&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00 | Transaction
 Amount ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=3&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00 | Merchant
 ID ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=4&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00 | Terminal
 ID ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=5&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00 | Card
 Number ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=6&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00 | Transaction
 Date/Time ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=7&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00 | Transaction
 Action ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=8&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00 | Currency
 Code ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=9&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00 | Original
 Txn Amount ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=10&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00 | Merchant
 Track ID ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=11&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00 | Transaction
 ID ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=12&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00 | Reference
 ID ] 

- Select - 	

2683 	

268301 	

464452******2738 	

July 30,2020 01:38:16 AM AST 	

1-Purchase 	

414 	

70.600 	

159606213500077176 	

[ https://www.kpay.com.kw/portal/Posted.htm | 202021231148520 ] 	

021230001917 

From: Seeta Seeta 
Sent: Wednesday, August 26, 2020 4:21 PM 
To: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Sisodia <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Re: Payment Issue "KNET" 

External email sender, please take precaution. 

Hi Team, 

Please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 26 August, 2020 18:00:55 
Subject: Payment Issue "KNET" 

Hi Team 

Problem Statement : No transaction History. 

Ticket id : 1253407 

Customer Email ID : [ mailto:[email-masked] | [email-masked] ] 

Total Price : KWD 70.10 

Issue Description : Please note that in this case customer has shared his bank statement in which there has been a payment done on July 30, 2020 for KWD 70.10. But as we have checked, there is no such order history on Hybris. 

PFA the attached bank statement shared by the customer. 

Assistance required : We request you to look in this and close the issue. 

Best Regards, 

Abhishek Sisodia 

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