Subject: Refund approval
From: Ali Atef <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 1 Sep 2020 22:21:25 -0700 (MST)

Hi Team 
​ 
Problem Statement : Refund approval. 

Ticket id : 1240261 
Order Date : Apr 2, 2020 
Order ID: 6476164006 
Tracking id: FP04041000221 

Total Price : SAR 43 

The customer placed the order on Apr 2, 2020 and it is Partial Cancel Order then the order was deliverd to customer on 4/11/20 and . However till now the remaining one item not delivered to customer. 

item:159918041 - - 19V69 Sparkling Strawberry Diffuser and Candle Gift Set 

Case history : The customer reached out to us on 21 Jun 2020 and since then the issue was added to the Order Cancel/updation Request sheet but no action has been taken. 

Customer's history : The customer is having 9 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
Thank you for your help! 

Best Regards, 
Atef