Subject: Refund approval
From: Ali Atef <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 1 Sep 2020 21:26:35 -0700 (MST)

Hi Team 
​ 
Problem Statement : Refund approval. 

Ticket id : 843968 
Order Date : Apr 11, 2020 
Order ID: 8377185712 
Tracking id: 100041356453 

Total Price : KWD28.45 

Issue Description : The Customer placed the order on Apr 11, 2020 and it is pending since then the order was marked as "Shipped" and we are unable to track this order . However till now the order not delivered to customer. 

Case history : The customer reached out to us on 30 Apr 2020 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : The customer is having only this order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
Thank you for your help! 

Best Regards, 
Atef