Subject: Need Approval for refund (6490614584)
From: Hafizullah Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 1 Sep 2020 19:58:51 -0700 (MST)

Dear Team, 

Problem Statement: Order not delivered 

Order Date: May 10, 2020 
Order number: 6490614584 
Return Tracking ID: FP05121000349 
Order Status: Completed 
Consignments: DELIVERED 
Total Price: SAR187.20 

Assistance Required: Need Approval for refund 

Issue Description: 

1) As per customer He did not receive any call by the LMG team for delivery and did not receive the order and he has confirmed that the mobile number is correct in Hybris. 
2) As per the Hybris, the order has been marked Delivered on 15 Aug 2020 

3) I have raised to LMG team for POD so they sent us POD Approval is attached 

Case History: The customer reached out to us on 27, Aug 2020, for the follow up for the order. 

Customer's History: The customer has placed his 1st order with us. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Hafizullah.