Subject: Re: refund approval of missing item case ID : 1398923
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Asif <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 1 Sep 2020 07:32:33 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 28 August, 2020 12:13:25 
Subject: refund approval of missing item case ID : 1398923 

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 900589 
Order Date : 12-Aug-2020 
Order ID: 6215498253 
Tracking ID:Z1566540 

Total Price : SAR 209.00 

Issue Description : 
With the reference order ID 6215498253 and tracking ID Z1566540 , the customer has placed his order on 12-Aug-2020. Now the customer has received incomplete order. 

items detail: 
160416008 - - Juniors Musical Baby Walker SAR209.00 BABYSHOP QTY 1 

Case history : The customer reached out to us on 17 Aug 2020 and since then the issue was pending. 
we have escalated the issue multiple times to the WH but they did not revert back. 

Customer's history : the customer is with us since 6/20/19 and this is his 16th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif