Subject: Re: Refund check // 1319966//6205484491
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 1 Sep 2020 06:06:51 -0700 (MST)

Hi Team, 

With reference to the order number 6205484491, the customer returned the few items to our store and the refund was initiated for the same in his same payment method on 7/10/20 5:34 PM. However, the customer is still claiming he has not receive any refund from our side. 

So, we request you to check whether the refund was successful or not and if yes, so please provide us any transaction ID. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, September 1, 2020 6:25:32 PM 
Subject: Re: Refund check // 1319966//6205484491 

hi team 

this customer still complain that he didn't receive the amount till now 

Regards, 
Ala Aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "fauzan musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Tuesday, July 28, 2020 6:05:15 PM 
Subject: Refund check // 1319966//6205484491 

Dear Team , 

# 1319966 

Problem Statement : Refund check. 

Order Date : Jul 3, 2020 
Order ID: 6205484491 
Tracking ID : 46064003635 
Total Price : 134.20 SAR 
Refund value : 63 SAR 

Issue Description : The Customer placed the order on Jul 3, 2020, as he he change his mind for one order and the refund don in 7/10/20 as hyper , The customer comeback after 18 days claims that he didn't revived any money in his account from our side and send his bank statement . 

Case history : The customer reached out to us on 21 Jul 2020 . 

Customer's history : the customer is with us since 11/23/18 and this is his 7th order with us. 

Assistance required : We request you to check the case 

Kindly check the attachment for the Approval and close the issue. 

Regards, 
Ala Aldin