Subject: Re: Missing items)
From: Mohammad Shafeeque <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 1 Sep 2020 05:40:22 -0700 (MST)

Hi Team, 

Problem Statement: (Missing items / Refund Approval 
Ticket ; 1147892 
Order Date : May 4, 2020 
Order ID: 9781032756 
Tracking ID:1000006582689 
Amount to Refund ; AED 159 
​ 
Assistance Required: Need Refund approval 

-Issue Description: Customer informed us that he placed order for 15 items but as per the customer he has only received 1 items, Under the consignment details we can see that all 14 items has been Delivered while 1 item is Out of stock. 
​ 
The received item is : 161717009 - - Juniors Rex Basic High Chair AED 159 
We escalated the the courier on 07/06/2020 and to WH on 09/06/2020 but no action has been taken. 
​ 
Customer's history : the customer is with us since 4th of May and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Shafeeque 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, August 30, 2020 5:25:02 PM 
Subject: Missing items) 

Hi Team, 

Problem Statement: (Missing items) 
Order Date : May 4, 2020 
Order ID: 9781032756 
Tracking ID:1000006582689 
Assistance Required: Need missing item 

-Issue Description: Customer informed us that he placed order for 15 items but as per the customer he has only received 1 items, Under the consignment details we can see that all 14items has been Delivered while 1 item is Out of stock. 
The received item is : 161717009 - - Juniors Rex Basic High Chair AED 159 
So we request you to look into this concern and help us to resolve the case on ASAP. 

Regards, 
Shafeeque