Subject: Re: Need Approval for refund
From: Hafizullah Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 1 Sep 2020 04:56:27 -0700 (MST)

Hi Team, 

Please assist with the below case. 

Thank you for your help! 

Thanks & Regards, 
Hafizullah 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, August 30, 2020 1:17:07 PM 
Subject: Need Approval for refund 

Hi Team, 

Problem Statement: Missing items 

Order Date : Jul 30, 2020 
Order number : 2000020919 
Tracking ID: 43813002413 
Total Price: EGP 440.00 

Assistance Required: Need Approval for refund 

Issue Description: The customer placed an order for 4 items but as per the customer she has only received 2 items, Under the consignment details we can see that all 4 items have been delivered from our side. 
The missing item is: 
161412506 - - Full Length Leggings with Elasticised Waistband 
161133096 - - Seamless Racerback Sports Bra with Logo Detail 

I have escalated to WH about these missing items but I did not get any confirmation about these missing items. 

Case History: The customer reached out to us on 13 Aug 2020 for the follow up for the refund. 

Customer's History: The customer has placed his 2nd order with us. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Thanks & Regards, 
Hafizullah.