Subject: Re: KNET // 1425670 // 8390059504
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb arsalan <[email-masked]>, fauzan musalman <[email-masked]>, Apoorv <[email-masked]>
Date: Mon, 31 Aug 2020 08:53:48 -0700 (MST)

Hi team 

Any Update 

Best Regards 
Ala Aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb arsalan" <[email-masked]>, "fauzan musalman" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Wednesday, August 26, 2020 7:37:09 PM 
Subject: KNET // 1425670 // 8390059504 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED 

Order Date :Jun 29, 2020 
ticket id :03354014 
Order ID: 8390059504 
Total Price: KWD39.86 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions and as hyper already refund in 07/12/2020 but the customer is demanding refund and send his account statement so we request to check this your priority basis 

plz check the attachment 

Best Regards 
Ala Aldin