Subject: Mada Refund 3 times 6480606627
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 31 Aug 2020 07:14:34 -0700 (MST)

Hi Malik, 

Issue description : Refund 
Order Date : 12-Apr-2020 
Order : 6480606627 
issue description : PFA, the customer is chasing us for his refund since long time for the refund, 
we raised Jira and they informed us on August 9th that the order has been shared with payfort team to process the refund. 
Assistance required: Please advise if the refund has been initiated or not ? 
if not please assist as the customer is coming constantly. 

Regards 
Shakeeb