Subject: Homecentre Kuwait Escalation Matrix
From: Malik Ismail <[email-masked]>
To: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 31 Aug 2020 08:55:00 +0000

Hi Team,

PFA

Notes :

  1.  For double deduction complaints Or amount deducted without order created , please get registered email ID ,amount, transaction date & proof of deduction if available and escalated to us.
  2.  For cases where customer asking to transfer refund from my credit to Knet account or bank account :

  1.  Knet account : raise JIRA to remove my credit then inform finance team to do refund to Knet account.
  2.  Bank transfer : raise JIRA to remove my credit & to update bank details on Hybris. Then inform finance to do refund.

  1.  If refund was voucher request content team to deactivate RV then inform finance to do refund Knet or bank transfer.

Please let me know if need any clarification.

Regards,
Malik
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com