Subject: RE: Missing items & Refund approval / 6483758143
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 31 Aug 2020 08:40:53 +0000

Approved for refund. Please issue a goodwill voucher of SAR 40 over and above the refund as a goodwill gesture.

From: Jessie Caparas <[email-masked]>
Sent: Monday, August 31, 2020 12:21 PM
To: Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; Prakash Iyangar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Missing items & Refund approval / 6483758143

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can refund the below.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 30, 2020 6:25 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing items & Refund approval / 6483758143

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following case.

Regards
Shakeeb

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 28 August, 2020 18:16:35
Subject: Fwd: Missing items  / 6483758143

​Hi Team.

Problem Statement: Missing items
Order Date :Apr 19, 2020
Order ID:6483758143
Tracking ID:S000961121524
Assistance Required: Need Refund approval.

Issue Description: Customer placed order for 18 items but as per the customer he has only received 11 items, Under the consignment details we can see that all 18 items has been shipped/Delivered from our side. the issue has been escalated multiple times to the WH team but we have not heard back from them.

The missing items:
162095337 - - Set of 2 - Sleeveless Vest with Scoop Neck  Q 1,  SAR 22.00
162381668 - - Printed T-shirt with Round Neck and Short Sleeves  Q  1, SAR 35.00
​162340528 - - Text Print Joggers with Zippered Pockets and Drawstring Closure  Q 1, SAR 40.00
​153357581_LS_MX - - Rimmel Soft Khol Kajal Eyeliner  Q 1 , SAR 21.00
​161445025 - - Full Length Jeans with Button Closure and Pocket Detail  Q  1,  SAR 34.00
​162140586 - - Denim Shorts with Pocket Detail and Elasticised Waistband   Q  1,  SAR 40.00
​158668061 - - Ankle Length Socks - Set of 10  Q 1,  SAR 20.00

Customer History; The has 4 successful orders, and purchasing with since 19/04/20,

Regards,
Ataullah

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 25 June, 2020 20:36:45
Subject: Missing items  / 6483758143

Problem Statement: Missing items
Order Date :Apr 19, 2020
Order ID:6483758143
Tracking ID:S000961121524
Assistance Required: Need missing item
Issue Description: Customer placed order for 18 items but as per the customer he has only received 11 items, Under the consignment details we can see that all 18 items has been shipped/Delivered from our side.

The missing items:
162095337 - - Set of 2 - Sleeveless Vest with Scoop Neck  Q 1,  SAR 22.00
162381668 - - Printed T-shirt with Round Neck and Short Sleeves  Q  1, SAR 35.00
162340528 - - Text Print Joggers with Zippered Pockets and Drawstring Closure  Q 1, SAR 40.00
153357581_LS_MX - - Rimmel Soft Khol Kajal Eyeliner  Q 1 , SAR 21.00
161445025 - - Full Length Jeans with Button Closure and Pocket Detail  Q  1,  SAR 34.00
162140586 - - Denim Shorts with Pocket Detail and Elasticised Waistband   Q  1,  SAR 40.00
158668061 - - Ankle Length Socks - Set of 10  Q 1,  SAR 20.00

Regards,
Ataullah

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