Subject: RE: Refund not processed for On Validation order - Ticket ID 1419081
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>
Date: Sun, 30 Aug 2020 14:31:40 +0000

Hi,

We have done the below refund today.

Original Transaction ID202022463534712
IP Address37.231.78.125Batch ID
Transaction Date/TimeSun Aug 30 17:31:13 AST 2020Post Date0830
Transaction ID202024348936507Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDCommercial Bank of Kuwait
Card Number521175******2203Card ExpirationSep , 2024
Transaction Amount40.660Currency Code414
Merchant Track ID159717268200042402Result CodeCAPTURED
Host Response00Authorization Code051614
AVS ResponseCVD2 Validation Repsonse
Reference ID024397001304STAN ID420257
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Shakeeb Arsalan
Sent: Wednesday, August 26, 2020 6:18 PM
To: Rashid Gafoor Kaskar <[email-masked]>; Lessin Kumar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>
Subject: Re: Refund not processed for On Validation order - Ticket ID 1419081

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 25, 2020 7:43:27 PM
Subject: Refund not processed for On Validation order - Ticket ID 1419081

Dear Team,

With regards to Order ID 8396951346, the customer is complaining that the refund is not processed. The status of the order is On Validation Cancelled.

Please find attached image shared by customer.

Kindly assist.

Regards,
Nikhil.

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