Subject: RE: KNET Refund - 8398610193
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>
Date: Sun, 30 Aug 2020 14:05:10 +0000

HI,

We have done the refund today

Original Transaction ID202023496336556
IP Address37.231.78.125Batch ID
Transaction Date/TimeSun Aug 30 17:04:22 AST 2020Post Date0830
Transaction ID202024351868697Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDKuwait Finance House
Card Number450778******8844Card ExpirationSep , 2022
Transaction Amount47.100Currency Code414
Merchant Track ID159800728400053692Result CodeCAPTURED
Host Response00Authorization Code056456
AVS ResponseCVD2 Validation Repsonse
Reference ID024397001253STAN ID843577
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Apoorv Joshi
Sent: Wednesday, August 26, 2020 4:07 PM
To: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Hafizullah Lsm <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: KNET Refund - 8398610193

External email sender, please take precaution.
Hi Team,

Please assist with the below case. KNET Refund ticket: 03517040.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 26 August, 2020 15:48:25
Subject: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions (8398610193)

Hi Team

Problem Statement: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions

Order Date: ​Aug 21, 2020
Order ID: ​8398610193
Total Price: ​KWD47.10
Identifier: ​KNET

Assistance Required: Need to check and refund

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions
and the customer is demanding refund so we request to initiate the refund on your priority basis

Regards
Hafizullah

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