Subject: RE: KNET Refund - 8399418866
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>
Date: Sun, 30 Aug 2020 14:01:43 +0000

Hi,

We have done the refund today

Original Transaction ID202023857430657
IP Address37.231.78.125Batch ID
Transaction Date/TimeSun Aug 30 17:00:21 AST 2020Post Date0830
Transaction ID202024348010936Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDBoubyan Bank
Card Number470350******0666Card ExpirationAug , 2023
Transaction Amount13.370Currency Code414
Merchant Track ID159838510200019987Result CodeCAPTURED
Host Response00Authorization Code044542
AVS ResponseCVD2 Validation Repsonse
Reference ID024397001251STAN ID382126
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Apoorv Joshi
Sent: Wednesday, August 26, 2020 4:01 PM
To: Rashid Gafoor Kaskar <[email-masked]>; Lessin Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ala Hamood <[email-masked]>
Subject: KNET Refund - 8399418866

External email sender, please take precaution.
Hi Team,

Please assist with the below case. KNET Refund ticket: 03538007.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 26 August, 2020 15:48:48
Subject: KNET // 1424453 // 8399418866

Hi Team

Problem Statement: ON_VALIDATION_CANCELLED Refund issue

Order Date : Aug 25, 2020
ticket id : 03538007
Order ID:8399418866
Total Price: KWD13.37
Identifier: KNET
Assistance Required: Need to check and refund

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions but the customer is demanding refund and he sent us Transaction Id so we request to check this your priority basis

Best Regards
Ala Aldin

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