Subject: RE: Refund not processed for On validation order - Order ID 8396992209
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Anju John <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harish Thakor <[email-masked]>
Date: Sun, 30 Aug 2020 13:46:12 +0000

Hi,

We have done the refund today.

Original Transaction ID202022596704655
IP Address37.231.78.125Batch ID
Transaction Date/TimeSun Aug 30 16:45:31 AST 2020Post Date0830
Transaction ID202024347565574Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******7872Card ExpirationJul , 2023
Transaction Amount45.750Currency Code414
Merchant Track ID159720645900086473Result CodeCAPTURED
Host Response00Authorization Code362598
AVS ResponseCVD2 Validation Repsonse
Reference ID024397001242STAN ID136037
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Shakeeb Arsalan
Sent: Wednesday, August 26, 2020 3:31 PM
To: Rashid Gafoor Kaskar <[email-masked]>; Lessin Kumar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Anju John <[email-masked]>; Escalations Dxbteam <[email-masked]>; Harish Thakor <[email-masked]>
Subject: Re: Refund not processed for On validation order - Order ID 8396992209

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 25, 2020 1:36:37 PM
Subject: Refund not processed for On validation order - Order ID 8396992209

Dear Team,

The customer is complaining that the refund for Order ID 8396992209, for On Validation order, has not been processed. The customer has shared the 'TRANSACTION NUMBER - 022522003356' under which his account was debited.

Attached image as shared by the customer for the reference.

Kindly assist.

Regards,
Nikhil.

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