Subject: Re: Proof of collection #9787346121
From: Bsu Mdm <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 30 Aug 2020 12:36:37 +0000

Hi Mr. Sachin,

The store CCTV is limited to 35 days preview, since the order is collected on june it cannot be viewed in the camera.
As per normal process we are taking the valid identity of the customers and ID number is being input on the Sahla itself.
So we donot have access to confirm whose ID was used.

Regards,
BIKASH
Store head
Babyshop- Madina Mall
Manager CUG: 0552669051
Store CUG :0552668472

Great things in business are never done by one person .They're done by a team of People.'
                                                                                                                                       -Steve Jobs.

________________________________
From: Sachin Maheshwari <[email-masked]>
Sent: 30 August 2020 16:25
To: Mohd Imran <[email-masked]>; Bsu Mdm <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Proof of collection #9787346121

Hi @Mohd Imran<mailto:[email-masked]>,

As per process in place, we only take ID number from customer (& not physical paper sign off etc).

Hi @Bsu Mdm<mailto:[email-masked]>,

Pls check for below order, which customer has claimed that not being collected by him.

Pls check for CCTV recoding to confirm as who have collected the order.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7Cbsu.mdm%40landmarkgroup.com%7C93dcb3767a2544f2461d08d84cdfb83d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637343871030967773&sdata=RBvHXM64YaHxepUIpSxmthiTwYUIFDN%2FaawCudklq9A%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cbsu.mdm%40landmarkgroup.com%7C93dcb3767a2544f2461d08d84cdfb83d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637343871030977785&sdata=z%2F2RJ2NNmNurgh9CsL1QpCNsEyZK2cXgpjSbecBGxm8%3D&reserved=0>

From: Mohd Imran <[email-masked]>
Sent: Sunday, August 30, 2020 11:52 AM
To: Sachin Maheshwari <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Proof of collection #9787346121

Hi @Sachin Maheshwari<mailto:[email-masked]>,

Please loop Madina mall Al qusais, we will be needing POD as per customer request.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 29, 2020 4:50 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Proof of collection #9787346121
Importance: High

External email sender, please take precaution.

Hi Team,

​

Problem Statement: ​Customer has not collected the order
Order Date : Jun 12, 2020
Order ID: 9787346121
Tracking ID: 202006132591742

Store Code: Babyshop10025

Assistance Required: Need proof of Collection
Issue Description: ​The order was placed on Jun 12, 2020, And as per hybris the order is collected on Jun 14, 2020. But customer claiming that he has not collected the order.

Kindly assist us to get the proof of collection.

Regards,

Fauzan

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