Subject: RE: Refund Approval #9777625735
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Sachin Maheshwari <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Malik Ismail <[email-masked]>, abhijay <[email-masked]>, K Nayan <[email-masked]>, Sanjana Suresh <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, M Ataullah <[email-masked]>
Date: Sun, 30 Aug 2020 11:43:13 +0000

@Sachin Maheshwari<mailto:[email-masked]>

Still no provided POD.

Please advise on this.

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, August 30, 2020 3:40 PM
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Malik Ismail <[email-masked]>; abhijay <[email-masked]>; Sachin Maheshwari <[email-masked]>; K Nayan <[email-masked]>; Sanjana Suresh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; M Ataullah <[email-masked]>
Subject: Re: Refund Approval #9777625735

External email sender, please take precaution.
Hi Jessie,

Any update ?
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "abhijay" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>, "K Nayan" <[email-masked]<mailto:[email-masked]>>, "Sanjana Suresh" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 27 August, 2020 11:56:34
Subject: RE: Refund Approval #9777625735

@Abhijay Ajit Kumar<mailto:[email-masked]>

Can we please get the POD for tracking ID 34165022502750

CS team says no one has reverted to their POD request email.

Also @Sachin Maheshwari<mailto:[email-masked]> please advise if we can refund the below complaint?

FYI @K Nayan<mailto:[email-masked]> @Sanjana Suresh<mailto:[email-masked]>

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 26, 2020 8:02 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval #9777625735
Importance: High

External email sender, please take precaution.

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1045638
Order Date: Apr 14, 2020
Order ID: 9777625735 (BABYSHOP)
Tracking ID: 34165022502750
Total Price: AED647.10

Issue Description: As per hybris the order has been delivered on 4 May 2020. but customer claiming that he has not revived the order.

Case history: Customer reached out to us on 16 May 2020, and saying that i have not received my order and the status is delivered. We have escalated to Fethet to update us with POD and customer ID but we have not received any response from them.

Customer's history: This is first order of customer with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com