Subject: RE: ON_VALIDATION_CANCELLED but amount is captured in Payment Transactions
From: Malik Ismail <[email-masked]>
To: seeta.seeta <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 30 Aug 2020 11:25:37 +0000

Hi Rashid,

FYA , please.

Regards,
Malik
From: Seeta Seeta <[email-masked]>
Sent: Friday, August 21, 2020 2:27 PM
To: Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Hafizullah Lsm <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: ON_VALIDATION_CANCELLED but amount is captured in Payment Transactions

External email sender, please take precaution.
Hi Malik,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 20, 2020 4:46:41 PM
Subject: ON_VALIDATION_CANCELLED but amount is captured in Payment Transactions

Hi Team

Problem Statement: ON_VALIDATION_CANCELLED but amount is captured in Payment Transactions

Order Date : ​Aug 20, 2020
Order ID: ​8398425862
Total Price: ​KWD27.40

Identifier: KNET

Assistance Required: Need to check and refund

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions
and the customer is demanding refund so we request to initiate the refund on your priority basis

Regards
Hafizullah

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