Subject: RE: Refund approval: Ticket id: 1268397 Order Number: 9789959213
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Vaibhav Ohri <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 30 Aug 2020 08:59:44 +0000

@Vaibhav Ohri<mailto:[email-masked]>

Can we please get the POD for this order?

Customer claims it hasn’t been received.

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, August 29, 2020 4:31 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Refund approval: Ticket id: 1268397 Order Number: 9789959213

External email sender, please take precaution.
Hi Team,

Please assist with the below case as the order status is delivered however, customer has confirmed not receiving the order.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 9 August, 2020 11:53:06
Subject: Refund approval: Ticket id: 1268397 Order Number: 9789959213

Hi Team

Problem Statement: Order not delivered to the customer / Refund approval.

Ticket id: 1268397
Order Number: 9789959213
Order Created: 6/28/2020
AWB - FP0701000782

Total Price: AED 124.00 + AED 80.00 (Voucher amount) = AED 204.00

Issue Description: The Customer placed the order on 6/28/2020 and it is pending since then.

Case history: The customer reached out to us on 6/28/2020 and since then the issue was escalated to the LMG courier team but no action has been taken.

Customer's history: The customer is with us since 3/27/2020and this is his 2nd order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Manish

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