Subject: RE: Refund not processed - 6204770488
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sun, 30 Aug 2020 08:57:05 +0000

Hi Apoorv,

Raised a JIRA to refund the below items.

These have been returned and received in the WH.

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, August 29, 2020 5:00 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Refund not processed - 6204770488

External email sender, please take precaution.
Hi Team,

Kindly assist with the below case. Not receiving response from the concerned teams.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 26 August, 2020 14:01:47
Subject: Re: Refund not processed - 1302257

Hi Team.

Order : 6204770488
RMA: 23992472
Return Tracking ID: 46066247776
returned items : 161819412  - 161764844

Please confirm did you receive the returned items mentoned above.
if yes pls initiate the refund against the following RMA  23992472

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 24, 2020 11:34:48 AM
Subject: Refund not processed - 1302257

Dear Team,

With regards to Order ID 6204770488, the Aramex team has confirmed that the returned items were delivered to WH on Aug 11. Please find the attached for the confirmation.

Escalated twice to WH but no response.

Problem Statement: Refund Not Processed
Order Date : June 30, 2020
Order ID: 6204770488
RMA: 23992472
Return Tracking ID: 46066247776

The customer came to us on Jul 14 for the same. The customer is with us since June '19 and has done 20 transactions with us.

Kindly assist.

Regards,
Nikhil.

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