Subject: Re: Customer account debited - Ticket ID 1361009
From: Shakeeb Arsalan <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 30 Aug 2020 01:34:21 -0700 (MST)

Hi, 

We have done the refund today 

Original Transaction ID202021567401148 

IP Address37.231.70.53Batch ID 

Transaction Date/TimeFri Aug 14 23:39:31 AST 2020Post Date0814 

Transaction ID202022718785631Action CodeCredit 

Merchant ID2683Terminal ID268301 

Payment InstrumentDebit CardBrand IDBoubyan Bank 

Card Number490456******8960Card ExpirationFeb , 2022 

Transaction Amount8.130Currency Code414 

Merchant Track ID159636515400000070Result CodeCAPTURED 

Host Response00Authorization Code211840 

AVS ResponseCVD2 Validation Repsonse 

Reference ID022798000809STAN ID127445 

Cardholder Address 

ECI7Cardholder Zip Code 

User Field 1User Field 2 

User Field 3User Field 4 

User Field 5 

UCAFHost Tran ID 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, 27 August, 2020 19:15:01 
Subject: Fwd: Customer account debited - Ticket ID 1361009 

Dear team, 

Kindly do the follow up for this. 

Regards, 
Nikhil. 

From: "Seeta Seeta" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 11 August, 2020 17:41:44 
Subject: Re: Customer account debited - Ticket ID 1361009 

Hi Malik, 

Can you please look into this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 11 August, 2020 15:09:24 
Subject: Customer account debited - Ticket ID 1361009 

Dear Team, 

The customer has shared the images with us regarding the debit from his account. But there is no details for that amount as per his order history. 

Customer email: [email-masked] 
Customer mobile number: +96550407200 

Kindly assist. Attached his statement showing the debit. 

Regards, 
Nikhil.