Subject: RE: Missing items 8378662439 & 162079108
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>, Midhun Madhu <[email-masked]>, olm kuwait <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 30 Aug 2020 07:47:25 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, August 16, 2020 7:06 PM
To: ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>; Midhun Madhu <[email-masked]>; olm kuwait <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing items 8378662439 & 162079108

External email sender, please take precaution.
Hi Team,

Any update on the below case.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "olm kuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 3:00:35 PM
Subject: Re: Missing items 8378662439 & 162079108

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 07:18:27
Subject: Missing items

Hi Team,

Problem Statement: Missing items
Order Date : Apr 18, 2020
Order ID: 8378662439
Tracking ID: FP04200100017
Assistance Required: Need missing item
Issue Description: Customer placed order for 12 items but as per the customer he/she has only received 11 items, Under the consignment details we can see that all 12 items has been Delivered from our side.

The missing item is 162079108 - - Joie Serina Swivel Baby Swing price ( KWD54.82) (quantity 1)

Regards,
Abdulqader

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Manual Refund Request for Missing Item KW
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>, Huda Refai <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Mohammad Tarabishi <[email-masked]>, Rawan Barghouth <[email-masked]>, Ali Mkhaimer <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Ruba Dabbas <[email-masked]>
Date: Sat, 29 Aug 2020 12:29:44 +0000

Ok, process

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C10601b56d6f642865e7608d84c1735f8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637343009853858846&sdata=Sss6MCctUPdvzzYbCcLWWu76jGar%2F%2BYWVzEEXfgvSQw%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C10601b56d6f642865e7608d84c1735f8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637343009853868846&sdata=Diuy4ifQsPDUWSGyewUgbT0i5klbPnT2gPoRLU9r46w%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 29, 2020 11:43 AM
To: Huda Refai <[email-masked]>; Malik Ismail <[email-masked]>; Sachin Maheshwari <[email-masked]>
Cc: Mohammad Tarabishi <[email-masked]>; Rawan Barghouth <[email-masked]>; Ali Mkhaimer <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Ruba Dabbas <[email-masked]>
Subject: RE: Manual Refund Request for Missing Item KW

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below missing item?

From: Huda Refai <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 27, 2020 5:48 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Ruba Dabbas <[email-masked]<mailto:[email-masked]>>
Subject: Manual Refund Request for Missing Item KW

External email sender, please take precaution.

Hi All,

Kindly assist on the below as it is pending since Jul 15, 2020

With reference to the order number: 8378662439

The customer placed the order on Apr 18, 2020, she returned 1 item Missing, and there is a response form the WH.

Customer has already another orders with us valuing a total of: KWD 266.73

Please advise if  we can make a manual refund can be approved in this case. Thank you for helping us close this case.

Items ID: 162079108 - - Joie Serina Swivel Baby Swing

The price of the items: KWD 54.82

Tracking ID: FP04200100017

Concept: Baby Shop

Ticket ID: 1305481

Best Regards,
Huda Al_Refaei
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 779937152
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C10601b56d6f642865e7608d84c1735f8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637343009853868846&sdata=CworuLDY%2FRancZlThGNqXr4AZoX8A%2BSeX6a%2FhXGdyhk%3D&reserved=0>