Subject: RE: Refund approval. case ID 1312875
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 30 Aug 2020 07:16:55 +0000

@Seeta Seeta<mailto:[email-masked]>

These are the items returned. Kindly check:

From: Seeta Seeta <[email-masked]>
Sent: Sunday, August 30, 2020 10:05 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval. case ID 1312875

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 30 August, 2020 10:02:58
Subject: Refund approval.  case ID 1312875

Problem Statement : Not shipped order / Refund approval.

Ticket id : 1312875

Order Date : Jul 14, 2020
Order ID: 6208719283
Tracking ID : FP07150001798

return tracking ID : 46069359125;G31243A

Total Price : SAR 278.00

Issue Description :
The order was placed on  Jul 14, 2020 and he raised a return request on 7/31/20  and he handed over the items to the courier partner the items have been returned under above tracking ID 46069359125;G31243A

items detail:
Moulded Table Lamp - 13x13x38 cms SAR278.00 QTY 2 LIFESTYLE

Case history : The customer reached out to us on 18 Jul 2020 and since then the issue was pending. i escalated to WH conloc for refund but there was no response .

Customer's history : the customer is with us since 7/14/20  and this is his first  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
ammar asif

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