Subject: Refund approval. case ID 1312875
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 29 Aug 2020 21:32:58 -0700 (MST)

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1312875 

Order Date : Jul 14, 2020 
Order ID: 6208719283 
Tracking ID : FP07150001798 

return tracking ID : 46069359125;G31243A 

Total Price : SAR 278.00 

Issue Description : 
The order was placed on Jul 14, 2020 and he raised a return request on 7/31/20 and he handed over the items to the courier partner the items have been returned under above tracking ID 46069359125;G31243A 

items detail: 
Moulded Table Lamp - 13x13x38 cms SAR278.00 QTY 2 LIFESTYLE 

Case history : The customer reached out to us on 18 Jul 2020 and since then the issue was pending. i escalated to WH conloc for refund but there was no response . 

Customer's history : the customer is with us since 7/14/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif