Subject: KNET Refund - 8399417491
From: Apoorv Joshi <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 29 Aug 2020 06:06:25 -0700 (MST)

Hi Team, 

Please assist with the below case. Refund ticket id on hybris/cockpit is: 03517076 

Thank you for your help! 

Regards, 
Apoorv 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 29 August, 2020 16:59:46 
Subject: Problem Statement: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions (8399417491) 

Hi Team 

Problem Statement: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions 

Order Date: Aug 25, 2020 
Order ID: 8399417491 
Total Price: KWD77.40 
Identifier: KNET 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 
and the customer is demanding refund so we request to initiate the refund on your priority basis 

Regards 
Hafizullah