Subject: Refund not processed - 6204770488
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sat, 29 Aug 2020 06:00:20 -0700 (MST)

Hi Team, 

Kindly assist with the below case. Not receiving response from the concerned teams. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Ksaconloc Returns" <[email-masked]>, "ArishLaila" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 26 August, 2020 14:01:47 
Subject: Re: Refund not processed - 1302257 

Hi Team. 

Order : 6204770488 
RMA: 23992472 
Return Tracking ID: 46066247776 
returned items : 161819412 - 161764844 

Please confirm did you receive the returned items mentoned above. 
if yes pls initiate the refund against the following RMA 23992472 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, August 24, 2020 11:34:48 AM 
Subject: Refund not processed - 1302257 

Dear Team, 

With regards to Order ID 6204770488, the Aramex team has confirmed that the returned items were delivered to WH on Aug 11. Please find the attached for the confirmation. 

Escalated twice to WH but no response. 

Problem Statement: Refund Not Processed 
Order Date : June 30, 2020 
Order ID: 6204770488 
RMA: 23992472 
Return Tracking ID: 46066247776 

The customer came to us on Jul 14 for the same. The customer is with us since June '19 and has done 20 transactions with us. 

Kindly assist. 

Regards, 
Nikhil.