Subject: Re: Knet refund issue 8398632412
From: Apoorv Joshi <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 29 Aug 2020 05:50:05 -0700 (MST)

Hi Ammar, 

This is a manual refund so don't worry if it's not there. Tell the customer that refund is done on Aug 25, 2020 to the card ending 0124 and resolve it. If the customer comes back saying something then et us know, we will let the finance team know. 

Regards, 
Apoorv 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 29 August, 2020 18:18:27 
Subject: Re: Knet refund issue 8398632412 

HI team 
any update? 
i got the revert that the refund is done but we can not see " refund follow on " on hybris 
please assist me 
regards 
ammar asif 

From: "Rashid Gafoor Kaskar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ammar Asif" <[email-masked]>, "Harish Thakor" <[email-masked]>, "Anju John" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Tuesday, 25 August, 2020 18:37:31 
Subject: RE: Knet refund issue 8398632412 

Hi, 

Refund is been done today 

Original Transaction ID202023407993951 

IP Address168.187.147.210Batch ID 

Transaction Date/TimeTue Aug 25 16:07:08 AST 2020Post Date0825 

Transaction ID202023869585828Action CodeCredit 

Merchant ID2683Terminal ID268301 

Payment InstrumentDebit CardBrand IDBoubyan Bank 

Card Number470350******0124Card ExpirationJul , 2020 

Transaction Amount54.400Currency Code414 

Merchant Track ID159801595400016399Result CodeCAPTURED 

Host Response00Authorization Code497332 

AVS ResponseCVD2 Validation Repsonse 

Reference ID023897001294STAN ID98547 

Cardholder Address 

ECI7Cardholder Zip Code 

User Field 1User Field 2 

User Field 3User Field 4 

User Field 5 

UCAFHost Tran ID 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Monday, August 24, 2020 10:54 AM 
To: Rashid Gafoor Kaskar <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Knet refund issue 8398632412 

External email sender, please take precaution. 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, August 22, 2020 5:17:06 PM 
Subject: Knet refund issue case I D 1411628 

Problem Statement: Refund Not Processed 

Order Date : Aug 21, 2020 

Order ID: 8398632412 

Ticket ID: 03524035 

Assistance Required: Need refund for customer. 

The order was placed on Aug 21, 2020 but got cancelled on validation and money got deducted but not refunded yet. 

please do needful. 

Best regards 

Ammar Asif 

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