Subject: Refund approval: Ticket id: 1268397 Order Number: 9789959213
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 29 Aug 2020 05:31:26 -0700 (MST)

Hi Team, 

Please assist with the below case as the order status is delivered however, customer has confirmed not receiving the order. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 9 August, 2020 11:53:06 
Subject: Refund approval: Ticket id: 1268397 Order Number: 9789959213 

Hi Team 

Problem Statement: Order not delivered to the customer / Refund approval. 

Ticket id: 1268397 
Order Number: 9789959213 
Order Created: 6/28/2020 
AWB - FP0701000782 

Total Price: AED 124.00 + AED 80.00 (Voucher amount) = AED 204.00 

Issue Description: The Customer placed the order on 6/28/2020 and it is pending since then. 

Case history: The customer reached out to us on 6/28/2020 and since then the issue was escalated to the LMG courier team but no action has been taken. 

Customer's history: The customer is with us since 3/27/2020and this is his 2nd order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Manish