Subject: FW: Customer's Complaint - 9798309237
From: Mohd Imran <[email-masked]>
To: Vaibhav Ohri <[email-masked]>, Kiranraju Nair <[email-masked]>, Ashish Karini <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 29 Aug 2020 12:00:15 +0000

HI @Vaibhav Ohri<mailto:[email-masked]> @Ashish Karini<mailto:[email-masked]>,

Please look into the complaint of misbehave.

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, August 29, 2020 2:59 PM
To: Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc:
Subject: Customer's Complaint - 9798309237
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9798309237

Customer had raised a return request in this order and is complaining that the collection partner when called them misbehaved with them over the phone call. Customer is requesting an action be taken on their complaint and they are also asking to them know the progress of the complaint. Also, they are requesting to make sure they cannot use their personal number or any kind of information.

As per our investigation of the order the return tracking is RP0822000743, which means the collection is associated with LMG.

Please find attached the customer's complaint and the customer's contact number is: +971508565181.

Please look into this and investigate. Thank you for your help!

Regards,
Apoorv
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