Subject: Customer's Complaint - 9798309237
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 29 Aug 2020 03:58:46 -0700 (MST)

Hi Team, 

With reference to the order number: 9798309237 

Customer had raised a return request in this order and is complaining that the collection partner when called them misbehaved with them over the phone call. Customer is requesting an action be taken on their complaint and they are also asking to them know the progress of the complaint. Also, they are requesting to make sure they cannot use their personal number or any kind of information. 

As per our investigation of the order the return tracking is RP0822000743, which means the collection is associated with LMG. 

Please find attached the customer's complaint and the customer's contact number is: +971508565181. 

Please look into this and investigate. Thank you for your help! 

Regards, 
Apoorv