Subject: Payment Issue "Debit Card"
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 29 Aug 2020 03:33:58 -0700 (MST)

Hi Team 
Problem Statement : No transaction History. 
Ticket id : 1391436 

Customer Email ID : [email-masked] 

Total Price : AED 818.00 
Issue Description : Please note that in this case customer has shared his bank statement in which there has been a payment done on July 15 , 2020, for AED 818.00. But as we have checked, there is no such order history on Hybris. 

PFA the attached bank statement shared by the customer. 

Assistance required : We request you to look into this and close the issue. 
Best Regards, 
Abhishek Sisodia