Subject: On Validation Cancelled "8395148544 & 8395148597"
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 29 Aug 2020 02:48:36 -0700 (MST)

Hi Team 
Problem Statement : On Validation Cancelled Pending 
Ticket id : 1344053 

Customer Email ID : [email-masked] 

Order ID: 8395148544 & 8395148597 
Order Date: August 01, 2020 
Order Status: ON_VALIDATION_CANCELLED 
Display Order Status : Pending 

Total Price : KWD 32.88 
Issue Description : The payment has been done but the order was stuck on validation. The system tried to process the order again but it also failed and pending on validation. 

The amount has not been refunded to the customer until now. 

PFA the attached screenshots shared by the customer. 

Assistance required : We request you to look into this and close the issue. 
Best Regards, 
Abhishek Sisodia