Subject: Fwd: Arabic Language Test - Ashif Rahman
From: HR Livesalesman <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 29 Aug 2020 01:46:35 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 29 Aug, 2020, at 13:06, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Ashif Rahman / (609001) 9488315728/6383477373 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	In this situation, first of all I realise my mistake and I will re correct it, then I ask apologies to the customer for my mistake, then I will give the pizza without any cost, because this mistake belongs to me so I can take this responsibility. In this situation customer can realise my mistake and customer can satisfy with this deed, and also I can retain that customer again for I give the pizza without any cost. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Ashif Rahman, I have completed B.A Arabic and Islamic Studies at crescent Institute of Science and Technology in chennai and aslo I completed B.B.A correspondence in Madras University, and I have diploma in URDU. Well I have one year experience in Abu Dhabi Islamic Bank as a Arabic Translator and Account opener I can translate the Arabic languages and vice versa I have excellent communication skills in Arabic and English and also I know the typing in English and Arabic, I have skills in excel and Microsoft. I always used to hear motivation speeches, I face so many unsolved case, I give some ideas to my team leaders to do in better, I am so punctual person, I clarifying the Arabic Articles to unknown Arabic persons, every day I do my best in my work in my duty 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	تجربة خدمة العملاء الرائعة في تقديم "الميل الإضافي" للعميل. توفير ما يحتاجه العميل ولكن أيضًا بذل قصارى جهدك للقيام بذلك. كما أنه من دواعي سرور العميل أن تكون قد تلقيت المكالمة وحلّت مشكلته وأن تترك انطباعًا جيدًا ليس لك فقط ولكن للشركة التي تمثلها. 

يكون التصور الشائع هو أن خدمة العملاء الجيدة لا تقدم أكثر من مجرد الدعم الأساسي وأن خدمة العملاء الرائعة تجعل عملاءك يأتون لإسعادهم أكثر بتجارب استثنائية. ومع ذلك ، هذ 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	أستطيع أن أعرف ما يريده الناس ويمكنني أن أتفاعل مع العملاء من خلال كلامي ويمكنني التواصل معهم وألتقي بأنواع مختلفة من العملاء لذلك آمل أن يجعلني المرشح المناسب 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	ذهبت إلى ولاية كيرالا عندما كنت في إجازة مدرسية وكان ذلك رائعًا حقًا ، لأن المناخ بارد جدًا وكان هناك العديد من الأماكن الجميلة ورأيت الأفيال والغزلان في الغابة وتسلقت التل ، وذهبت إلى حديقة الحيوانات وذهبت إلى مصنع الشاي الذي كان مذهلاً.