Subject: Re: Refund not processed/./6211808522
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ali Atef <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 29 Aug 2020 00:46:21 -0700 (MST)

Hi Team, 

With refernece to order number 6211808522, the order was placed in 27th July and till now the order is in transit with tracking id : Z1474670. The agent has already escalated the case to the courier team and they have infromed us that the order has been returned to us. 

We request you to check this order on prioprity basis and if the order is returned to us so kindly issue the refund. The customer is constantly chasing us for his order status. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ali Atef" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 29 August, 2020 12:17:52 
Subject: Refund not processed 

Hi Team, 

With reference to this order (6211808522) the shipment under tracking Id (Z1474670) shows in hybris that it is IN_TRANSIT since long time , as per to the ZAJIL EXPRESS confirmed that the shipment has been returned to WH. 

Kindly check if it has been returned to initiate the refund. 

Regards, 
Atef