Subject: Re: Delivered to different person / Refund approval. Order ID: 6479127488
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 29 Aug 2020 00:43:54 -0700 (MST)

Hi Team, 

Any updates? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 20 August, 2020 17:43:25 
Subject: Re: Delivered to different person / Refund approval. Order ID: 6479127488 

Hi Team, 

Any updates? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 16:53:57 
Subject: Delivered to different person / Refund approval. Order ID: 6479127488 

Hi Team 

Problem Statement : Delivered to different person / Refund approval. 

Order Date : Apr 8, 2020 
Order ID: 6479127488 
Tracking ID : S000823042206 
Total Price : 393.30 

Issue Description : The Customer placed the order on Apr 8, 2020, as he added his phone number wrong, The customer claims that he called the customer service and got his phone number changed. Despite all this the shipment has been delivered to a different person on Apr 15 , 2020. 

Case history : The customer reached out to us on 9th of June and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 6/25/2019 and this is his third order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb