Subject: Re: Double Deduction Issue - 8395355088
From: Ammar Asif <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 28 Aug 2020 21:01:34 -0700 (MST)

Hi team, 
any update ? 

as i got the remark that refund has been processed but we can not see " refund follow on " on hybris. 

please do needful. 

regards 
ammar asif 

From: "Rashid Gafoor Kaskar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Lessin Kumar" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ammar Asif" <[email-masked]>, "Anju John" <[email-masked]>, "Harish Thakor" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Abdulaziz Ghilan" <[email-masked]> 
Sent: Monday, 24 August, 2020 18:35:47 
Subject: RE: Double Deduction Issue - 8395355088 

Hi, 

We have done the refund on 17 th August 

Original Transaction ID202021540909034 

IP Address168.187.147.210Batch ID 

Transaction Date/TimeMon Aug 17 10:32:26 AST 2020Post Date0817 

Transaction ID202023024773129Action CodeCredit 

Merchant ID2683Terminal ID268301 

Payment InstrumentDebit CardBrand IDGulf Bank of Kuwait 

Card Number531329******2601Card ExpirationJan , 2024 

Transaction Amount165.000Currency Code414 

Merchant Track ID159638178100025295Result CodeCAPTURED 

Host Response00Authorization Code752064 

AVS ResponseCVD2 Validation Repsonse 

Reference ID023096000378STAN ID354989 

Cardholder Address 

ECI7Cardholder Zip Code 

User Field 1User Field 2 

User Field 3User Field 4 

User Field 5 

UCAFHost Tran ID 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, August 21, 2020 1:01 PM 
To: Malik Ismail <[email-masked]> 
Cc: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ammar Asif <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>; Abdulaziz Ghilan <[email-masked]> 
Subject: Double Deduction Issue - 8395355088 

External email sender, please take precaution. 

Hi Malik, 

Kindly assist with the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Lessin Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Abdulaziz Ghilan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, August 14, 2020 10:47:59 PM 
Subject: refund issue deducted 2 times case ID 1379481 

Hi Team, 

With reference to Merchant track ID: 159638178100025295 

Customer email # [ mailto:[email-masked] | [email-masked] ] 

Confirmed order # 8395355088 

Order Date : 02-Aug-2020 

Customer was placing the order, and as per customer the amount has been deducted two times. the status of the first transaction status is technical problem as in the attachment. Kindly check and help us if the amount has been deducted or not. 

Regards, 

Fauzan 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 14 August, 2020 09:04:23 
Subject: refund issue deducted 2 times case ID 1379481 

Problem Statement: Refund Not Processed 

Order Date : 02-Aug-2020 

Order ID: 8395355088 

Tracking ID: na 

Assistance Required: Need refund for customer. 

The order was placed on 02-Aug-2020 but his money got deducted to times . one for unsuccessful order and second for successful order 

he shared with us 2 transaction ID and bank statement that proves his claim. 

please find the attachment in attachment section 

please do needful. 

Best regards 

Ammar Asif 

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