Subject: Re: Missing item// Refund approval // 6485530571
From: M Ataullah <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 28 Aug 2020 06:00:12 -0700 (MST)

Hi Shakeeb, 

Please note that this case has been escalated to the WH team twice and courier team too. 

so kindly advace me what to do now. 

Regards 
Ataullah 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "M Ataullah" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 25 July, 2020 21:42:20 
Subject: Re: Missing item// Refund approval // 6485530571 

Please confirm, has the issue been escalated to the WH, if yes please point when and how many times & did they revert ? 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 24 July, 2020 16:42:13 
Subject: Missing item// Refund approval // 6485530571 

Hi Team, 

Problem Statement: Missing item, 
Order Date : Apr 24, 2020 
Order ID: 6485530571 
Tracking ID; 45945504986 
Missing item ID; 162032135 - - Juniors Jesse Printed Carry Cot with Twin Handles, Q 1 SAR159.00 
Assistance Required: Need to Refund approval. 

Issue Description: The customer was placed order for 12, items and 12 items has been shipped from our end, but the customer received only 10, 
as per courier team, shipment contains 2 pcs and the same has been delivered, but the costumer claiming he did not receive except one pcs. 

Customer History: the customer has 20 successful order with us since 2018, and first time he is claiming this kind of issue. 

Regards, 
Ataullah