Subject: 6481725979 // Refund issue
From: M Ataullah <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 28 Aug 2020 05:54:42 -0700 (MST)

Hi Team, 

Problem statment; Refund rejection issue 
Order ID; 6481725979 
Assistance Required; Need to investigate the issue and share POR 

Please note that the refund has been processed according to the Hibris, but the customer is claiming he did not receive the refund, so and jira team is saying Payfort is still wokring on the orders that were rejected before June 22nd. I’ll update in cscockpit once they confirm. 

so please check the issue and share the Proof of Refund. 

Regards 
Ataullah