Subject: Fwd: Arabic Language Test - Kinan Kanan
From: HR Livesalesman <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 28 Aug 2020 04:02:00 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 28 Aug, 2020, at 12:44, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Kinan Kanan / (110062) 9717375189 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First of all , i should apologise to the customer as there is delay , then create excuse that i can convince the customer and make him satisfied , i will not mention that h have entered the address incorrect , for example , i would say our courier partner he had an accident while is going to deliver the order , so we arrange the delivery with another delivery boy and it may take more time , how every we offer for you 10% discount for the next purchase 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I have graduated from high school before three years ago , i am currently a student at Jamia Hamdard University , I have always loved reading and writing and studying literature in general. i have worked in my uncle's company as a designer , i was designing program in C++ language ,“I can make anyone feel comfortable in a new environment, i can work under pressure , however , i am looking for new skills 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	العميل المميز يجب التعامل معه بصدق و الاستماع لكل ملاحظاته و يجب التواصل معه دائما للرد على استفسار أو متابعة إي شكوى و يجب تمييزه بالعروض الخاصة وان يتم إعلامه قبل الآخرين وتقديم العروض الهامة له والابلاغ عن أي شيء مزعج أثناء عملية الشراء 
العميل الجيد هو أيضا عميل هام لشركتنا ويجب أن نقوم بالرد عليه بأسرع وقت ممكن ورفع ملاحظاته إلى الفريق المختص لحل أي مشكلة تواجهه وتقديم العروض له ولا يجب التأخر عليه بأي استفسار أو شكوى فهو أيضا عميل هام لنا ومن ضمن أولوياتنا المحافظة على ثقته 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	العمل هو مهم بالنسبة لي لأنني أملك القدرة على التأقلم مع ظروف العمل ولدي الإمكانية للتطور و المهارة في التعامل مع البرامج المختلفة والتي تخدم العمل بالإضافة بأنني خلاق ولدي روح العمل الجماعي والتعاون والالتزام 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	لقد زرت مدينة اللاذقية وتعرفت على معالمها الأثرية كابجدية أوغاريت وبحرها الجميل وناسها الطيبون وقمت بزيارة جبالها الرائعة كسب وصلنفة التي تشكل مصايف للزوار في الصيف وسرت في شوارعها النظيفة فهي من أجمل المدن التي قمت بزيارتهاوهي تطل على البحر المتوسط وتجمع بين الجبال الرائعة وسهولها الجميلة الدافئةوالبحر الذي يجذب السياح من كل مكان