Subject: refund approval of missing item case ID : 1398923
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 27 Aug 2020 23:43:25 -0700 (MST)

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 900589 
Order Date : 12-Aug-2020 
Order ID: 6215498253 
Tracking ID:Z1566540 

Total Price : SAR 209.00 

Issue Description : 
With the reference order ID 6215498253 and tracking ID Z1566540 , the customer has placed his order on 12-Aug-2020. Now the customer has received incomplete order. 

items detail: 
160416008 - - Juniors Musical Baby Walker SAR209.00 BABYSHOP QTY 1 

Case history : The customer reached out to us on 17 Aug 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 6/20/19 and this is his 16th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif