Subject: Fwd: Arabic Language Test - waleed ahmed hasan
From: HR Livesalesman <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 27 Aug 2020 22:29:23 -0700 (MST)

Hi Team, 

Please check the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 28 Aug, 2020, at 02:16, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	waleed ahmed hasan / (0091) 7837479176 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Working in pizza hot required from you not only to make the customer satisfied but also to let him /her love your service by delivering there order at precise time . In such a situation , I will surely apologize to him personally. 
I will make an offer to the customer according to company strategy so that i make him/her satisfied . 
If the customer reside in a place near to me i will send his /her order immediately. 
I will ask for an urgent delivery to send it to him/her as I have an emergency if this does not contradict the or have conflict with company's strategy. 
I will try my best by using all the available means to come up with best solutions to make the customer satisfied. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Waleed Ahmed Ali Hasan . I got my BCA degree in 2020 . I had a chance to get training in cyber security for 6 weeks. 
Personally I am a good speaker and I love team work . I am also good in relationships. 
I am fluent in arabic langauge and very good. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	هناك اختلاف جوهري دقيق بين خدمة العملاء "الجيدة" وخدمة العملاء "الرائعة" حيث أن الأولى من المحتمل أنك بالكاد تجعل عملائك في حالة الرضى عنك , بينما الأخيره "الرائعة" فإتك لاتبيقيهم بحالة الرضى فحسب بل تنتقل بهم الى درجة المحافظة عليهم , لذلك تجد العديد من مزودي الخدمات لايحصلون عليها دائما أي خدمة العملاء المميزة.. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	الأشياء التي تجعلني مرشح لخدمة العملاء: 
أجيد العربية الفصحى وأتحدث الأنجليزية، شخص إجتماعي منفتح لدي ثقة بنفسي وقدراتي، كما أتميز بالشجاعة الأدبية، العمل بإتقان جسب طبيعة العمل، وأخيراُ أتميز بالكارزما والتحدث أمام الجمهور. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	في يوم من الايام زرت مدينة خلابة بمناظرها الطبيعية الا و هي مدينة ميسور الهنديه التي تزخر بثقافاتها المتالقة والتي تشتهر بعيد دسرا وهي تعتبر لؤلؤة الهند وشمعتها المضيئة و تعرف باكلهم الطازج (الاكل النباتي والغير نباتي ) الذي يمنحهم الصحة فاما من الجانب الطبيعي فهي عبارة عن خضار يغمر كل الاماكن فهذا الورد يبث برائحته ليعطر الوجود وهذه العصافير تغرد لتكتمل الطبيعة ببهائها ثم يكون صوت خرير الانهار الهادىء يجري في الطبيعة فهي نعمة خلقها الله لنا فهي جنة يجب ان نحمد الله عليها وان نستمتع بها. يجب لكل شخص ان يزور هذه المدينة من سياح واجانب فإن الهند بلد تزخر بالمدن الجميلة.