Subject: NDR refund not processed// 6490842592
From: Algaili Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 27 Aug 2020 07:05:13 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : May 11, 2020 

Order ID: ​6490842592 

Return Tracking ID: ​44944881612 

Assistance Required: To process the refund. 

Issue Description: The order was not delivered to the customer and as per the courier website the order has been returned to our WH on 17 Jun 2020 but according to the hybris till now 

the refund has been processed. The issue has been escalated to Conloc team but no action has been done,kindly check and mark the order as NDR so that the refund will be processed 

asap. 

Regards, 
Algaily